Privacy Policy
Last Updated: 2025-11-18
1. Introduction
NovaFlux Media (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you access our website (novafluxmedia.com), communicate with us, or use our AI-powered services.
By using our services, you agree to the practices described in this Policy.
2. Information We Collect
2.1 Information Provided Directly by Users
We collect the following information when you interact with our services:
User inputs and text conversations
AI interaction logs for service quality and improvement
Contact details, such as name, email, phone
Payment information processed via secure third-party services
2.2 Automatically Collected Information
Through our website and integrated tools, we may collect:
Device information, IP address
Browser and usage data
Cookies and analytics data (if applicable)
3. How We Use Your Information
We use the collected information for the following purposes:
Service delivery – to operate and provide AI-powered services
Improving AI models – training, fine-tuning, and enhancing system performance
Customer support – responding to inquiries and providing assistance
Marketing – sending updates and promotional material (users may opt out)
Compliance and security – fraud prevention, legal obligations, and service integrity
We do not sell user data.
4. AI-Specific Data Usage
As an AI-focused agency, we may use:
User prompts
Conversation logs
Uploaded content (if applicable)
These may be used solely to improve service quality, model safety, and user experience.
Where we use third-party AI providers (e.g., OpenAI, Grok), their respective privacy practices apply to data processed through their models.
5. Third-Party Services We Use
We may share limited personal data with trusted service providers strictly as necessary to operate our business.
Our third-party partners include:
Go High Level – CRM, automation, communication tools
OpenAI – AI model processing
Grok (xAI) – AI model processing
Twilio – SMS, calling, and communication infrastructure
These providers process data under their own privacy terms and may have access only to the information required to perform their services.
We do not permit third-party vendors to use your data for their own marketing.
6. Data Retention
We retain personal information until the user requests account deletion or until it is no longer required to provide the services.
Upon deletion requests, associated data is removed except where retention is required for legal or compliance purposes.
7. User Rights
Depending on your location, you may have rights under GDPR, PIPEDA, or other privacy laws.
NovaFlux Media provides the following rights to all users:
Right to deletion – request removal of your personal information
Right to opt-out of marketing communications
To exercise these rights, contact: [email protected].
8. Cookies and Tracking Technologies
If cookies or analytics are used on our website, they may collect:
Device information
Browser activity
Usage statistics
Users may disable cookies in their browser settings.
9. Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
Encryption (in transit and where supported, at rest)
Restricted access controls
Secure hosting infrastructure
Despite these measures, no system is fully guaranteed to be free from risk.
10. International Data Transfers
NovaFlux Media does not intentionally transfer or store user data internationally.
However, third-party partners (such as OpenAI) may process information on servers outside Canada under their own compliance frameworks (e.g., GDPR, SCCs).
11. Children’s Privacy
Our services are not directed at children under the age of 13, and we do not knowingly collect their information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The “Last Updated” date at the top will reflect any revisions.
Continued use of our services indicates acceptance of any changes.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, you can contact us at:
📧 [email protected]
📍 83 Bronson Terrace, Ontario, Canada